Frequently Asked Questions

Please review our frequently asked questions below and if you don't find the information you are looking for be sure to contact us. We're here to help.

QUESTIONS & ANSWERS:

To assist you in your decision, we have listed several frequently asked questions regarding our services.

Q : Who needs home health care?
A : People who need additional help with their medical and/or daily living activities, but who want to stay in their own homes instead of moving in with family or to an institution. Their need for help may be temporary, as after surgery, or long term due to a chronic condition or the aging process.

Q : Does Medicare pay for home care?
A : Medicare pays for home care only if there is a skilled need (something only a nurse or therapist can do) that is short term, and if the client is homebound. Medicare will pay for an aide for personal care, if there are skilled services involved, but will not pay for homemaking or respite services. Medicare usually will only pay for care for 60 days or less.

Q : How will my home care be paid for?
A : The Director of Home Care will be happy to come to your home, or speak with you on the phone, to discuss payment options with you. There are several government funding sources that may help in paying for your care, if you meet their requirements. The Director will be able to explain these and make a referral, if applicable. We also accept self paying clients and try to keep our rates reasonable and comparable to other agencies.

Q : How do you select your aides?
A : All of our employees are carefully interviewed and screened. The home health aides must have completed a training class and/or have a year of supervised experience, with on the job training, in a health care setting. They also must pass the Medicare competency test. All employees also have background checks run by the Bureau of Criminal Investigation.

Q : Can I hire an aide to clean my house once a week?
A : Because we are a medical company, and certified by Medicare and Medicaid, our clients must all have a medical need. We are not a housekeeping service but, if the client has a medical need and requires help with their personal care, we can also help with other activities such as errands and light housekeeping. We are not able to provide transportation or perform heavy cleaning.